There is an abundance of in home care agencies in the Matthews, NC area. The following are questions that you should ask every agency that you consider using:
1. Are your caregivers contracted employees?
Avoid home care agencies who answer "yes" to this question. You should choose an in home care agency who privately employs all of their caregivers because they are giving you their word that they have personally interviewed, hired, and checked the credentials of anyone who will be entering your home.
2. Do you check the background of your employees?
All home care agencies should do background checks, but the agency that you choose should follow the standards set by the state of North Carolina.
3. What are your prices?
Every home care agency should tell you what they charge. Make sure that you find out if there are any extra charges that you might incur, such as extra charges for weekend care, or different charges for different services, etc.
4. Do you offer a free assessment?
Most home care agencies in the Matthews, NC area will offer you a free assessment. Make sure that there are "no strings attached" to this visit when scheduling it, and ensure that the staff member who will be performing this visit is interested in more than just selling you their services. You should choose a home care agency that is interested in finding out your needs for in home care; what you want, what you don't want, etc.
5. What is your policy for back-up coverage?
The home care agency that you choose should have a working process in place for situations in which your regular caregiver cannot make their shift that ensures that you, as the client, are never left without the assistance that you need.
6. Can I speak with another client about their experience with your company?
Choose a home care agency that can give you the name and number of a current client that is willing to speak with prospective clients about the care they have received from the agency. Personal experiences of other clients is the best way to know if the agency will provide you with the quality of care that they are advertising, and that you will need.
Senior Helpers, in Matthews, NC, is committed to assisting our clients who desire to maintain their independence at home. We cover Union, Anson, Stanley, Cabarrus, Montgomery, and parts of Mecklenburg Counties. Please call us for more information at (704) 845-1149, or visit our website: seniorhelpers.com/location/3702 seniorhelpers.com/location/3702
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