The fact remains that without a good supply and access to good quality cleaners in your business; there is really no business at all. It is often times more easier said than done and the process of taking on cleaners, keeping them satisfied and maintaining a good relationship between the clients, cleaners and yourself is made to look much easier than it really is. There are many publications about how easy it is to start and run your own cleaning company but the fact is that; this is far from the truth. There are many areas that must be carefully considered and the most important of these is where are your cleaners going to come from.
A good quality cleaning staff must possess the following qualities: reliability, honesty, attentive to details, respect for clients and their space and most importantly the love for the job. However, while you may not get a cleaner that fits all these areas; there must be an effort to recruit cleaners that are fully vetted, insured, have signed an agreement and that you are willing to invest in through training and continued development.
In many instances; cleaners work as a temporary means of getting some quick cash to solve a few problems around the home. While this may have to be the case sometimes; you should endeavour to take the necessary measures to recruit the right cleaners that are suited for the job that you have to offer. You must be able to provide some level of stability in the cleaning service that you provide; as clients would rather to have the same person throughout the duration of using your service.
Also negligence from a cleaner could mean that you could loose many contracts all at once leading to the loss of your time and marketing resources. Employing of cleaners must include a strategic plan that should become apart of your operational manual. This plan should be sensible that when used with consistency could improve the way in which you provide a cleaning service.
It is to be reminded that the vetting processes along with the insurance are major selling points of any cleaning agency. It is therefore imperative that some level of investment is put aside to do this. The recommended vetting process of each cleaner should involve:
? Providing a recent proof of address
? Right to work in the Country
? Reference Request
? Next to Kin (Optional)
This above is not confined to the areas that can be used to vet cleaners, but they are certainly standard ones that are almost mandatory. Some companies also does CRB cheques, for each members of staff that they employ.
In addition to this system; you must ensure that your cleaners sign an agency agreement that is specific to your company. It is not professional to just add things as you go along. You must have it all in an agreement before you offer a cleaner an address or a key.
Cleaners must be aware of the job hours and whether it is likely to be long term or short term. Remember that cleaners that have genuine love for the roles; does so for a living and so it is only fair to provide a clear explanation of the employment terms before they begin.
There are other things that agency cans do to make sure that they continue to provide job satisfaction and they are petrol/travel incentives, instead of cash in hand, payment on fortnightly or monthly basis.
There are other areas where an agency can advertise jobs in Job Centres, in the local shop window or paper or on online communities.
The key to employing the right dcasss.co.uk cleaners for an agency is about finding someone who enjoys the job; but at the same time as an agency you must be willing and able to invest in your cleaners while maintaining good communication and a good supply of work.
Francene Mullings
CEO of the domestic cleaning industry website where home cleaning business owners are empowered to succeed
dcasss.co.uk dcasss.co.uk
No comments:
Post a Comment