If you have some spare time and are interested in minting money utilizing a few hours of your free time then this is the best opportunity for you. Imagine the fun of purchasing goods and getting paid for the same and on top of that a weekly stipend to boot. Join the group of young and not so young boys and girls, who devote some of their time to survey shops, hotels, restaurants, movie halls etc., to find out the flaws in them and report back the same to the organization that hires them. It is not that you have to spend all the time hunting around for flaws and act like the perpetual complainer. There are times when an organization releases a new product and want to know the feedback of the public on the day of the launch itself. Yes, the papers might carry a review later on, but if the organization wants to have instantaneous feedback about the quality of the product, it is the free secret shopper they look towards for help.
Have you ever seen a free secret shopper? You have heard that they can be found in most busy shops and other commercial establishments, but have you ever seen one of them or noticed how they look like? Unless you know them, you shall never be able to trace them in a crowd for the simple fact that they are ordinary persons like you and me. They have been trained to observe things carefully and that is no big deal. If you want, you too can observe things yourself. There are some people who say that these people are just showpieces and do nothing in special. These people are ill informed, and they are not aware about the tricks of the trade. This ignorance makes them, say such things. There are many industries that depend on these agents to ensure that the black sheep of their businesses are tracked down and removed for good.
If you have not been able to recognize the free secret shopper , it is not your fault. They have no special powers and are plain human being like you. In fact that grandma arguing with the salesperson might well be one of them. These guys have their task cut out by the agencies that hire them and the visit the establishments on their beat acting like a normal customer. They browse around these establishments just like you would do and ask the same normal questions from the vendor that others ask. However, the difference lies in their observation. While you and most other shoppers just shop and go away, the free secret shopper will make a mental note of any discrepancy in the organization. If some vendor is assisting the clients more than he is wont to do, they note this good point too.
At the end of the day, they note down all their days observations on a form given to them for that purpose. After a week of observing the free secret shopper will visit their employer and give them the details collected over the week. This data is sorted and analyzed and a final report made. The same is then passed on to the owner of the establishment and they will ultimately use the same to make necessary changes in their establishment so that it runs smoothly.
Source : totalqualityassuranceservices.com/archives.asp?isnow=82008 Quality Assurance
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